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Knowledge Base
Library

A collection of detailed SOPs, policies, procedures, and guidelines essential for maintaining consistency and quality of SmartCare systems. Each document is designed to offer clear, step-by-step instructions for routine operational tasks, ensuring all can follow standardized practices.

  • Knowledge Base
  • Library

Standard Operating Procedures

8
  • Device Procedure Naming SOP for Installers
  • Tuso Inventory and Asset Management SOP for installers
  • Tuso Service Desk SOP v1.9
  • Standard Operating Procedure (SOP) for Installing a Mainstream Wi-Fi Network
  • Zabbix Facility Addition SOP for installers
  • High Gain Antenna SOP for Installers
View all 8 articles

Checklist

2
  • Mobile APN Connection Perfomance Testing Checklist
  • Network Performance Testing Checklist Post-Antenna Installation
View all 2 articles

SmartCare Training

1
  • Trainers and Champions Resources
View 1 article

SmartCare How To's

2
  • Password Recovery in TUSO
  • Steps on Updating HTS
View all 2 articles
  • Standard Operating Procedures
    • Device Procedure Naming SOP for Installers
    • Tuso Inventory and Asset Management SOP for installers
    • Tuso Service Desk SOP v1.9
    • Standard Operating Procedure (SOP) for Installing a Mainstream Wi-Fi Network
    • Zabbix Facility Addition SOP for installers
    • High Gain Antenna SOP for Installers
    • Network Failover SOP for Installers
    • Starlink SOP for Installers
  • Checklist
    • Mobile APN Connection Perfomance Testing Checklist
    • Network Performance Testing Checklist Post-Antenna Installation
  • SmartCare Training
    • Trainers and Champions Resources
  • SmartCare How To's
    • Password Recovery in TUSO
    • Steps on Updating HTS

The SmartCare Resource Site serves as a centralized hub for users to access comprehensive resources, assistance, and guidance related to the SmartCare electronic health record (EHR) system.

ADDRESS

  • Ndeke House, Haile Selassie Avenue, PO Box, 30205, Lusaka.
  • +260 211 253040 – 5
  • Rescource@SmartCare.moh.gov.zm

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