Empowering Digital Health with Seamless IT Services Management
Mission
TUSO serves as a single point of contact, providing consolidated information and supporting IT service management for both internal and external digital health system queries.
Ticket Management
Consolidates and manages all customer support interactions from phone, email, and workflows. Efficiently routes tickets to the appropriate team for rapid resolution.
User Management
Allows users to create, modify, delete, and search profiles. Provides functionalities for password changes, user access control, and profile listings.
Device Inventory Management
Supports remote agent installation and monitoring. Manages device inventory, ensuring all hardware is tracked and its performance monitored.
Remote Monitoring & Management
Offers tools to monitor and manage multiple devices and environments remotely. Centralized console for managing network endpoints, computers, and IT infrastructure.
Dashboards
Displays statistics, dynamic charts, and vital system information. Tracks ticket data, ticket status, user data, device status, and more.
Role-Based Access Control
Features five predefined roles: Administrator, Supervisor, Agent, Expert, and Client. Each role has distinct access privileges tailored to specific needs.
